Question: If there is something wrong with my plants upon arrival, what is the best way to have my issue resolved?
Answer: If there is anything wrong with your plants upon arrival, the easiest and quickest way to have the issue resolved is to contact us via our Help Desk. To speed up the process, please have the following information ready:
- First & Last Name
- 6-Digit Invoice Number
- Name & Number of Plants With Issues
- What the Issue Is
- Contact Info
We offer a No Risk Guarantee, and want you to be thrilled with your plants. If there is any problem with your order, contact us right away and we'll gladly send a replacement or issue you a store credit.