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Showing articles from Contact GrowJoy tag

How To Set Up A Customer Account?

**Question:** How do I set up a customer account? **Answer: **You can set up a Customer Account with GrowJoy in a few simple steps: 1. Click [My Account][1] on the orange menu bar at the top of our website. 2. Under Account Login on the left-hand side of the screen on the My Account page, enter your e-mail addre…

How Will I Know A Gift Certificate Is Delivered?

**Question: **I bought a Gift Certificate for someone else. How will I know that they received it? **Answer: **If you buy a Gift Certificate for someone else and provide their e-mail address during checkout, then the best way to know if they received the Gift Certificate or not is to check the Order Confirmation e-ma…

How Often Does GrowJoy Update Inventory?

**Question:** How often is inventory updated? **Answer:** The answer depends on what type of plant you are asking about. We update our inventory at different periods, from Vegetables being updated weekly to Perennials updated twice per year. Should you want to get notices of new availability, we send out 'back in sto…

How To Unsubscribe From Email & Text?

**Question:** How do I unsubscribe from email or text alerts? **Answer:** You can unsubscribe from both email and text alerts yourself, or have us do it for you. To unsubscribe from email alerts, scroll clear down to the bottom of the most recent email you received from us and click 'Unsubscribe'. This will open a w…

When Can I Order Plants For 2023?

**Question: **When can I order my plants for 2023? **Answer:** You can now preorder your plants for the 2023 Spring shipping season. You can view our available, 900+ variety selection **[here][1]**. You can check out our Spring shipping schedule **[here][2]** to see when we begin sending plants to your area. As alway…

Can I Pick Up My Order at GrowJoy?

**Question: **Can you pick up an order at GrowJoy? **Answer: **Yes, you can pick up your order directly from GrowJoy! Once you place your order, submit a ticket through our [Contact page][1]. Provide your 6-Digit Invoice Number and the date you would like to pick up your order (must be during our normal shipping seas…

Does GrowJoy Offer A Plant Warranty?

**Question:** Does GrowJoy offer a warranty on plants? **Answer: **Yes, GrowJoy offers a [Satisfaction Guarantee][1]. This means we guarantee you will be completely satisfied with your plants upon arrival and that they will thrive in their new home, if planted immediately and our instructions are followed correctly. …

What Does Shipping Now Mean?

**Question: **What does the 'Shipping Now' message mean? **Answer: **The 'Shipping Now' message means that individual plant is currently shipping to available states/areas. We always recommend checking your area's weather before deciding to purchase a plant to ensure a healthy and happy gardening experience. If you w…

How Do I Submit A Ticket?

Question: How do I submit a ticket to GrowJoy customer service? Answer: You can reach our customer service team by submitting a ticket through our [Help Desk][1]. Response times may vary during busy seasons, but we respond to all of our customer inquiries and try to get back as quickly as we possibly can. [1]: ht…

There's Problems With My Plant, What Should I Do?

**Question: **If there is something wrong with my plants upon arrival, what is the best way to have my issue resolved? **Answer:** If there is anything wrong with your plants upon arrival, the easiest and quickest way to have the issue resolved is to contact us via our [Help Desk][1]. To speed up the process, please …

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