How Will I Know A Gift Certificate Is Delivered?
Question: I bought a Gift Certificate for someone else. How will I know that they received it? Answer: If you buy a Gift Certificate for someone else and provide their e-mail address during checkout, then the best way to know if they received the Gift Certificate or not is to check the Order Confirmation e-mail …
Can I Pick Up My Order at GrowJoy?
Question: Can you pick up an order at GrowJoy? Answer: Yes, you can pick up your order directly from GrowJoy! Once you place your order, submit a ticket through our Contact page . Provide your 6-Digit Invoice Number and the date you would like to pick up your order (must be during our normal shipping season). W…
What Does Shipping Now Mean?
Question: What does the 'Shipping Now' message mean? Answer: The 'Shipping Now' message means that individual plant is currently shipping to available states/areas. We always recommend checking your area's weather before deciding to purchase a plant to ensure a healthy and happy gardening experience. If you woul…
When Will My Order Ship?
Question: When will my plant order ship from GrowJoy? Answer: Plants marked 'Preorder for Spring Shipping' will begin shipping starting in March 2024 and will follow our Spring Shipping Schedule . We do our very best to ship orders when they are best suited for transplanting in your specific area to ensure a he…
How Should I Contact GrowJoy About My Order?
Question: If I have question about my order (before or after delivery), how should I contact GrowJoy? Answer: You can contact us via our Help Desk or by giving us a call at 260-525-9151. Please have your Invoice Number (the 6-digit number you receive at checkout) ready to give us, as that is the quickest way w…
